Return Policy

All orders placed on www.softree.in  are covered under 30 Days Free Replacement Warranty.

The product can be returned if:-

  1. Courier damage by third party courier service
  2. Wrong item delivered
  3. Wrong color delivered
  4. Incorrect or partial order delivered
  5. Missing parts or accessories
  6. Varies from the description
  7. Cartridges not accepted by the printers

NOTE : In case of the product to be replaced is out of stock, we will refund your amount.

Refund policy

Welcome to www.softree.in

This Refund Policy outlines the terms and conditions for requesting and receiving refunds for products purchased from us. By making a purchase, you agree to the terms outlined below:

1      Eligibility for Refunds

1.1          Defective or Damaged Products:

We will issue a refund or replacement for products that are defective or damaged upon receipt. Please contact us at sales@softree.in within 5 days of receiving the product, providing photos and a detailed description of the issue.

1.2          Incorrect or Incomplete Orders:

If you receive an incorrect or incomplete order, please contact us within 5 days of receiving the roduct. We will arrange for the correct items to be sent or issue a refund.

2      Non-Refundable Items

2.1          Downloadable Products:

Refunds are not available for downloadable products, including software or digital content.

2.2          Services:

Payments for services provided by www.softree.in  are non-refundable once the service has been rendered.

3      Refund Process

3.1          Refund Request:

To request a refund, please contact us at sales@softree.in with your order number, a detailed explanation of the issue, and any supporting documentation, photograph etc.

3.2          Approval and Processing:

Refund requests will be reviewed, and if approved, refunds will be processed within 4 business days. The refund will be issued to the original payment method.

4      Chargebacks and Disputes

4.1          Chargebacks:

Initiating a chargeback without contacting us first may result in the suspension of your account and the forfeiture of eligibility for future refunds.

4.2          Disputes:

If you have concerns about your order, please contact us first to resolve the issue. Filing a dispute without contacting us may delay the resolution process.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at sales@softree.in.